Terms of Service

1. Definitions

• “Provider”: Idra Informatica, Via la Marca 1, 56040, Crespina Lorenzana (PI), Italy – owner and operator of the SiteFlux platform.
• “Customer”: any natural or legal person who registers and uses the Service.
• “Service”: the SiteFlux platform accessible via the website and related APIs, including all features described in the pricing plans.
• “Status Page”: the public branded page generated by the Service for the Customer.
• “Monitor”: a single monitoring configuration set up by the Customer (HTTP check, SSH check, etc.).
• “Incident”: a downtime or performance degradation event recorded by the Service.

2. Acceptance of Terms

Use of the Service constitutes full and unreserved acceptance of these Terms and Conditions. If the Customer does not accept these Terms, they must immediately cease using the Service.

These Terms constitute the binding agreement between the Customer and the Provider. In the event of any conflict between these Terms and any other commercial communication, these Terms shall prevail.

3. Description of the Service

SiteFlux is a SaaS platform that provides:

3.1 Monitoring

• HTTP/HTTPS checks with configurable intervals from 30 seconds to 10 minutes
• Response time measurement and performance metrics
• Keyword monitoring and response content verification
• SSL certificate expiry checks
• Multi-location checks (currently 4 workers, global expansion in progress)
• E-commerce cart testing (POST requests)
• Downtime confirmed from at least 2 geographically distinct locations before alerts are triggered
• Remote monitoring via SSH for Linux and Windows systems
• SFTP functionality
• SEO checks and website performance analysis

3.2 Alert System

• Notifications via email (SMTP), Telegram Bot, SMS (Twilio), and webhook POST with HMAC signature
• Configurable progressive escalation
• Quiet hours and rate limiting (maximum 1 alert per monitor every 10 minutes)

3.3 Dashboard and Status Page

• Dashboard with uptime metrics, response time charts, and incident timeline
• Customizable public Status Page (logo, brand colors, 3 available templates: minimal, detailed, enterprise)
• Embed widget for integration on external websites
• Incident history

The Provider reserves the right to modify, add, or remove Service features with reasonable notice, except for urgent changes required for security or legal reasons.

4. Registration and Account

• 4.1 The Customer must provide accurate, complete, and up-to-date information at registration.
• 4.2 The Customer is responsible for maintaining the confidentiality of their access credentials and for all activities carried out through their account.
• 4.3 In the event of unauthorized access or compromise of the account, the Customer must notify the Provider immediately at [email protected].
• 4.4 Creating multiple accounts to circumvent plan limitations, suspensions, or restrictions is strictly prohibited.
• 4.5 The Service is intended for adults or legal entities. Registration by individuals under 18 years of age is not permitted.

5. Plans, Pricing and Billing

5.1 Available plans

• Starter: €15/month
• Business: €39/month
• Enterprise: €99/month

The specific features of each plan (number of monitors, check frequency, data retention, etc.) are detailed on the official pricing page of the website.

5.2 Free trial

Every new account benefits from a 7-day free trial with full access to the features of the selected plan, without requiring payment details. At the end of the trial, access to paid features is suspended unless a plan is subscribed.

5.3 Billing

Payments are processed via Stripe. The Customer authorizes recurring monthly charges to the registered payment method starting from the plan activation date. Prices are exclusive of VAT unless otherwise stated; applicable taxes will be added to the invoiced amount.

5.4 Price changes

The Provider reserves the right to modify prices with at least 30 days' notice via email. Customers who do not wish to accept the new rates may cancel their subscription before the effective date of the change.

5.5 Refunds

Payments already made are non-refundable, except as required by applicable law or specific written agreement between the parties. In the event of a serious and prolonged Service malfunction attributable to the Provider, a credit proportional to the period of interruption may be considered.

5.6 Suspension for non-payment

In the event of non-payment, the Provider reserves the right to suspend access to the Service after 7 days of arrears, with prior notice by email. Customer data will be retained for an additional 30 days from the suspension date, after which it may be permanently deleted.

6. Acceptable Use Policy

6.1 The Customer agrees to use the Service in compliance with applicable laws and these Terms.

6.2 The following are strictly prohibited:

• Monitoring websites, services, or systems without proper authorization or legitimate access rights
• Using the Service to conduct reconnaissance, port scanning, or unauthorized security testing
• Generating artificial traffic or stress testing against third-party systems via monitoring features
• Uploading or transmitting illegal, defamatory, offensive content, or content that infringes third-party rights in monitor configurations or status pages
• Attempting to circumvent security measures, rate limits, or plan restrictions
• Reselling or sublicensing the Service without the Provider's written authorization
• Reverse engineering, decompiling, or disassembling the Service
• Using SSH/SFTP credentials to access systems not owned by or not under the Customer's legitimate control

6.3 The Provider reserves the right to suspend or terminate the Customer's account in case of violation of these provisions, without prior notice in the case of serious violations.

7. SSH/SFTP Credentials and Sensitive Data

• 7.1 The Customer is solely responsible for the security and legality of the SSH/SFTP credentials entered into the platform. The Provider stores them in encrypted form and uses them exclusively to execute the checks configured by the Customer.
• 7.2 The Customer warrants that they are authorized to access the remote systems configured and that they have the necessary rights to allow the Service to make such connections.
• 7.3 The Provider shall not be liable for any breach of third-party systems resulting from the Customer's improper use of SSH/SFTP features.

8. Public Status Page

• 8.1 Public Status Pages generated by the Service are visible to anyone with the URL. The Customer is responsible for the content published (logo, brand name, incident information, etc.).
• 8.2 The Customer warrants that they hold all rights to logos and graphic materials uploaded to the Status Page.
• 8.3 The Provider reserves the right to remove Status Pages that violate these Terms, applicable law, or third-party rights.
• 8.4 The embed widget is provided as-is. The Customer is responsible for correct integration on their website.

9. Service Availability and SLA

• 9.1 The Provider commits to ensuring Service availability of 99.5% on a monthly basis (excluding scheduled maintenance windows).
• 9.2 Scheduled maintenance windows will be communicated with at least 48 hours' notice via email or through SiteFlux's official status page.
• 9.3 The Provider does not guarantee that the Service will be free from errors or interruptions. In the event of unplanned downtime, the Provider will act to restore the Service as quickly as possible.
• 9.4 The latency and accuracy of monitoring checks depend on the availability of network infrastructure and workers. The Provider does not guarantee instantaneous incident detection.
• 9.5 The number and geographical distribution of monitoring workers are subject to change. The Provider will communicate significant changes with reasonable notice.

10. Limitation of Liability

10.1 The Service is provided “as-is.” The Provider makes no implied warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party rights, to the extent permitted by applicable law.

10.2 The Provider shall not be liable for:

• Data loss, lost profits, business interruption, or indirect damages arising from use or inability to use the Service
• Failure to detect downtime or performance degradation of monitored websites
• Undelivered alerts due to causes attributable to third-party providers (Twilio, Telegram, email providers, etc.)
• Damages resulting from unauthorized access to the Customer's account due to the Customer's own negligence in safeguarding their credentials

10.3 In any case, the Provider's total liability towards the Customer for any cause shall be limited to the amount actually paid by the Customer in the 3 months preceding the damaging event.

10.4 No limitation of liability applies in cases of willful misconduct or gross negligence by the Provider, nor for damages to natural persons, to the extent required by applicable Italian and European law.

11. Intellectual Property

• 11.1 The Service, including software, design, logos, texts, and documentation, is the exclusive property of Idra Informatica and is protected by applicable intellectual property law.
• 11.2 The Customer is granted a limited, non-exclusive, non-transferable, and revocable license to use the Service for the purposes permitted under these Terms, for the duration of the contract.
• 11.3 Data and content uploaded by the Customer (configurations, logos, status page texts) remain the Customer's property. The Customer grants the Provider a limited license to use such data solely for the purpose of providing the Service.
• 11.4 The Provider may use aggregated and anonymized usage data for product improvement and statistical analysis purposes.

12. Confidentiality

Each party agrees to keep confidential any confidential information received from the other party in the context of the contractual relationship and not to disclose it to third parties without prior written consent, except as required by law. Confidential information includes, by way of example: access credentials, monitoring configurations, and Customer business data.

13. Term and Termination

• 13.1 The contract has a monthly term that renews automatically unless cancelled.
• 13.2 The Customer may cancel at any time through the dedicated section of the dashboard or by sending a notice to [email protected]. Cancellation will take effect at the end of the current billing period; no refund is provided for the remaining period.
• 13.3 The Provider may terminate the contract at any time for cause (violation of these Terms, illegal activity, non-payment) with immediate effect, or without cause with 30 days' notice.
• 13.4 Upon termination of the contract, the Customer may export their data within 30 days of the termination date. After this period, data may be permanently deleted.

14. Changes to These Terms

The Provider reserves the right to modify these Terms at any time. Substantial changes will be communicated via email with at least 15 days' notice before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Governing Law and Jurisdiction

These Terms are governed by Italian law. For any dispute arising from the interpretation, performance, or termination of this contract, the parties elect the Court of Pisa (Italy) as the exclusively competent court, expressly waiving any other concurrent jurisdiction.

For Customers qualifying as consumers under applicable consumer protection laws (including EU Directive 2011/83/EU and Italian Legislative Decree 206/2005), the mandatory territorial jurisdiction is that of the consumer's place of residence or domicile.

Customers located in jurisdictions with mandatory local consumer protection laws (including but not limited to California, Australia, and the United Kingdom) retain all rights afforded to them under such laws, which are not limited by these Terms.

16. Miscellaneous

• 16.1 If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• 16.2 The Provider's failure to enforce any provision of these Terms does not constitute a waiver of the right to enforce it in the future.
• 16.3 These Terms constitute the entire agreement between the parties regarding the subject matter hereof and supersede any prior agreements.
• 16.4 For any formal communication:
  Idra Informatica
  Via la Marca 1, 56040, Crespina Lorenzana (PI), Italy
  Email: [email protected]